Fulfillment & Service Policies

At EP Digital, we offer professional digital marketing services, including SEO, website design, online advertising, and social media management. Please review our policies below regarding fulfillment, cancellations, and refunds.

Refund Policy
Due to the nature of digital services, refunds are generally not issued once work has begun. However, we are committed to client satisfaction and will review any concerns on a case-by-case basis. If you believe an error has occurred, please contact us within 7 days of your invoice date.

Delivery/Service Fulfillment Policy
Services typically begin within 3–5 business days after payment is received or per the agreed project schedule. Ongoing services (e.g., monthly SEO or ad management) are delivered according to the terms outlined in your service agreement, with regular updates provided via email or dashboard.

Return Policy
As our services are digital and customized, returns are not applicable. We do not deliver physical goods.

Cancellation Policy
For ongoing services, you may cancel at any time with 30 days written notice, as outlined in your contract. For one-time projects, cancellations may not be possible once work has commenced. Please contact us to discuss your specific situation.

If you have any questions about our policies or need assistance, please reach out to us at contact@epdigitalmarketing.com.